Privacy Notice

This Privacy Notice explains how Rook & Rail Heritage Tours (“we”, “our”, “us”) handles your personal data in accordance with UK GDPR and the Data Protection Act 2018. We are based at 15 Midland Road, Derby DE1 2SL, England. You may contact us at [email protected] or by telephone on +44 1332 745 918.

Information We Collect

Contact details provided through enquiry forms (name, email address, phone number).
Messages you choose to send to us.
Technical data such as IP addresses, browser type, and general usage statistics gathered through analytics tools.

How We Use Your Information

We use personal data only for purposes such as:

Responding to enquiries and providing requested information.
Maintaining administrative records.
Monitoring site performance and ensuring security.
Complying with legal obligations.

Legal Basis

Our processing of personal data relies on the following lawful bases under UK GDPR:

Consent (when you tick a box or provide information knowingly).
Legitimate interests (to operate and improve our website and services).
Legal obligations (where records must be retained by law).

Retention

We keep data only as long as necessary. Enquiry emails are typically retained for up to twelve months unless further correspondence requires a longer period.

Sharing of Data

We do not sell or rent personal data. We may share limited information with service providers (such as hosting and email platforms) under strict agreements that require confidentiality and compliance with data protection standards.

Your Rights

You have rights under UK GDPR, including:

Access to your data.
Correction of inaccuracies.
Deletion of data in certain circumstances.
Restriction of processing.
Objection to processing where lawful basis is legitimate interest.
Data portability.

To exercise these rights, please contact us via [email protected].

International Transfers

We do not routinely transfer personal data outside the UK. If such transfers occur, appropriate safeguards will be applied.

Security

We maintain reasonable technical and organisational measures to safeguard data. However, no system is completely secure. Visitors should take normal precautions when submitting information online.

Complaints

If you are dissatisfied with how we handle your data, you have the right to complain to the UK Information Commissioner’s Office (ICO).

Contacts
Email: [email protected]
Phone: +44 1332 745 918
Address: 15 Midland Road, Derby DE1 2SL, England